At what times do we turn the lines over to the answering service?

The correct answer indicates that the lines are turned over to the answering service at 12 PM and 5 PM. This timing is likely designed to ensure that there are appropriate coverage and transitions during key shifts in the workday. By scheduling this handover at these specific times, the organization can effectively manage customer inquiries and ensure that all incoming calls are addressed without interruption.

This setup not only provides seamless service to clients during typical lunchtime hours and the end of the workday but also helps to minimize potential downtime when the primary staff may not be available to answer calls. It is crucial for customer satisfaction that calls are answered promptly, and this schedule supports that goal efficiently.

Other options may not align with essential business hours or may potentially leave gaps in service, leading to customer dissatisfaction.