Which metrics are critical for assessing employee engagement?

Employee engagement is a crucial element of a company's overall health and productivity. Metrics that provide insights into how engaged employees are typically focus on their feelings, opinions, and commitment to the organization. Employee satisfaction scores measure how happy employees are with their jobs and the workplace environment, while retention rates indicate the ability of the organization to keep its employees over time. High retention rates often suggest that employees are engaged and satisfied with their roles, which in turn can lead to better performance and organizational success.

Other options, such as profit margins, sales targets, market share, brand recognition, training hours, and employee benefits, while important for business operations, do not directly measure how engaged employees are. They reflect more on the organization's performance and strategic success rather than the internal dynamics of employee engagement. Thus, the combination of employee satisfaction scores and retention rates provides the most relevant insights into assessing employee engagement effectively.